| ........ |
Create-A-Book ... the home office.
Create-A-Book was founded in 1980 and had it's 26 year anniversary February,
2006. The home office is located in Pueblo West, Colorado. The
warehouse address is 77 Magneto Dr. Pueblo West, CO 81007 and the
phone number there is 719-647-1161. Here's the majority of reasons to contact us
as a dealer:
The home office operates from 8 to 5 central time zone. The fax machine operates 24 hours (719-647-1767). Our website here at Create-A-Book.com is available 24 hours. To email the president, use heftypub@aol.com. To email the warehouse use daneseaj@aol.com and for you to send orders from www.hefty.com/presto . Your dealership is listed in our files by your customer number. This is your primary identification. When you call Create-A-Book, Inc., always identify yourself as a dealer and give the receptionist your customer number. Tell the receptionist which department you need to speak to and she will transfer your call. We strive to return all our calls as quickly as possible. If for some reason you feel your call is not returned in a timely manner, please let the customer support staff know. Also, it would be helpful if you had an answering machine to eliminate phone tag. We will leave you a message when we call back if you are not there, and answer your question on your answering machine. The order department staff is on the phones constantly with new orders. You may be sent directly to voice mail instead of an available order taker when the work load is heavy. We will call you back within minutes.
Customer Service Our customer support staff is here to give you a helping hand. Our staff keeps current by talking to you and other dealers. This allows them to give you the most up to date information we can offer. Sometimes when after receiving an order, there seems to be an item missing, it is just lost in the white styrofoam "peanuts" but still in the box. If you find any damage, report it to Customer Service right away.
Computer and Software Support For our software, we require a system that runs on Windows. We are continuing to update our software to run on most laser and inkjet printers. You will be kept up to date with emails (sign up for email on our dealer page) and by newsletters. You should be on our mailing list for instant "news" from us. You can sign up for the newsletter by entering your email address on the dealer's age.
Ordering Placing an order with Create-A-Book is easy, and can be accomplished in many ways. One way is by phone at 719-647-1161. Our staff will courteously take your order, advise you of any shortages, mention any specials and give you a total over the phone. Our hours are 8 to 5 Central Time. We appreciate your patience during our busy times. If you are at a mall, on a car phone, or at a pay phone and need immediate assistance, please mention that when you call so you don't get put on hold. Dealers who are set up in malls and other "on site" locations will receive top priority! The second way to order is to use the online order form found on this web site. Fill out the form by indicating the quantity you want, then enter your name and dealer number. Give us your address if you want to be sure we have your address right in our system. Finally, you can just say "credit card on file" if it is and you have faxed or mailed us a credit card authorization. Otherwise, you will have to enter your credit card information for this order. This is the easiest way to order. A confirmation sheet is listed on your computer after you "SUBMIT" your order. Print this out as your confirmation. The third method is by fax 719-647-1767. Use the order form printed from the website. If you wish to be certain we got the fax, you may call in after it has been sent. Please include your phone number on all fax transmissions in case the order department needs to contact you with any changes. You may pay for all orders by credit card, if we have an authorization on file, or by cashier's check or money order. If you are mailing in a cashier's check or money order, the payment must be received before the order can be processed. Shipping and handling costs minimum of 13% of the order amount unless higher to do your location or to overnight charges if you request overnight service. Orders are processed as they come in, as efficiently as possible. We get orders out the door within three business days, sooner from January to September. Note how long it takes to get your orders, and allow that in the future. Don't run out! Please check your packages when you receive them. Bring any items missing or damaged to the attention of the Customer Service department staff right away. We will replace damaged items caused by manufacturing, missing items and/or help you file a claim with UPS if damage occurs during shipment. Remember to ask your order taker what we show as your shipping address after you've place your order. This will insure that we have it right, especially if you moved recently. It is your responsibility to inform Create-A-Book of any address change in writing. An oversight here can send boxes to the wrong place and delay your order. Together, we can run a tight ship.
Shipping After we enter your order into the computer, the paperwork goes to the shipping department. The shipping staff packs the orders in the sequence they are received. We must have a shipping address in our UPS computer. This insures that all your packages get to you quickly. Only one address can be present in this system at a time. It is your responsibility to check the shipping address when you place the order. We charge $5.00 per address to drop-ship to a separate address. This covers the costs of generating separate files. We can do Drop Shipments. Dealers will get store accounts where it makes sense to have us ship the books to the store directly. In this case, we will need to put your dealer label in the back of each book, send the books to the stores, and send the invoice directly to you. You will need to identify all drop shipments when the order is placed. You need to then provide us with return address labels for all sticker book orders that are to be drop-shipped. The charge for placing labels in the books is five cents per book. The Customer Service staff is responsible for packing and tracking all shipments. If your packages are at least 48 hours overdue, contact the shipping department so we can trace it, or give you the tracking number so you can trace it. Our suppliers pack items from the factory, and are warehoused by us, then shipped to you. Every now and then, we encounter a defect. These items will be replaced at no charge to you if you send them back to us. We must have the damaged goods, or part of the damaged books, back in order for us to send it to our printer for credit. Replacements will be sent as soon as the damaged items have been received and examined by the shipping department (unless you are in a mall and don't have time to wait). You need to call to receive an RMA number before returning anything (Return Merchandise Authorization number). Always include the name in which the dealership is registered on all correspondence. Without this information we cannot guarantee replacement. If you have questions concerning an order you may contact Customer Service. During the Christmas season allow an extra 2-3 days to get orders out the door and an extra 2 days to get the order to you. Order early and order enough, but don't order too much as inventory returns are not accepted.
Website Create-A-Book, Inc. handles its own website in house. This staff is responsible for keeping the websites up to date with our product lines. Art We are continually upgrading the "look" of our marketing materials. Be aware that changes in brochures may happen without much notice. We do this to stay in line with current market trends. If you are working on a project that requires our brochures, catalogs or certain books, email us the details so we can inform you if any of the items are presently being re-worked. As for book, we drop some and add some from time to time. If we drop a book, it is certainly because of slow sales. But, if that is a book you still wish to sell as a premium or a promotional book (say, a group wants to buy 5,000 books and give them away as a promotion) then we can print a special run of those books just for you. The art used in our books and brochures is done out of house on a contract basis. If you require art for a special book or marketing project, we may assist you by finding an agency we use, or you may certainly use your own.
Inventory Create-A-Book. occasionally produces a new edition of a specific title. This is done based on market demands. What this means to you, the dealer, is that there will be inventory items discontinued from time to time. Sometimes we simply reprint the book with different, newer, and more up to date illustrations. Sometimes a license on a character book runs out and there is not the demand needed in the market to renew it. Sometimes the format is changed to make the production of the books easier and more cost effective for ourselves and the dealers. We are constantly upgrading the quality of our products to keep Create-A-Books competitive. If we change a book and you have old inventory in stock, you can still use the software to generate the books and continue to sell them in the old edition.
Customized Materials Create-A-Book, Inc. encourages dealers to use local sources for business cards and forms. The Create-A-Book camera ready logos have been sent to you with your dealership for your use. Most dealers use their own software to create that forms. Marketing and/or support materials are constantly being upgraded to meet market demands. Add in new titles using the synopsis provided in the full line product catalog. Remember that you are promoting yourself and your company along with the products. As websites proliferate, they are quickly becoming an "online" electronic catalog. You may use the logos provided to advertise your company. You may not reproduce any licensed art work (that would be books that we don't own, such as McGruff, Bass Pro (fishing book pictures), etc. You may not use Create-A-Book, as part of your company name, if you carry personalized books not available through Create-A-Book, Inc. This is considered Trademark Infringement. If you have any questions about your name, your brochures or your website, please email me so I can answer your questions about the use or non use of the name Create-A-Book. Heftypub@aol.com If you carry only inventory from Create-A-Book, Inc., you may use Create-A-Book as part of your name, as in Create-A-Book of Kansas or Bob’s Create-A-Books. There is only one Create-A-Book and that is the home office.
Again, welcome to Create-A-Book. Our staff is ready to help you build your business. We wish you much success!
|